Customer Care

Orders
Once we receive your order, we will process it as quickly as possible. The handmade production time is 5-10 days, and the delivery time for international orders is 2-4 weeks. If there are any delays, we will notify you promptly. If you need your order urgently, please contact us via our contact form to inquire about expedited shipping. We will do our best to meet your deadlines.

Discount Codes
Please link your discount code here.

Custom Orders
We will accommodate design customization requests as much as possible. Please send your inquiry through our contact form. Additional fees may apply, and all sales involving customization are final.

Packaging
Every MIMO product comes with its own solid wood box. This box not only provides secure storage for your cherished jewelry but can also be repurposed for DIY projects. No matter where your journey takes you, your jewelry will remain safe and intact.

To avoid over-packaging our products, we only provide branded MIMO boxes upon request. All shipping boxes are recyclable.

Payment
All prices are listed and charged in USD, depending on your location. We accept PayPal or Shopify Payments for transactions. Both methods are secure. You will receive an order confirmation via email that includes the total amount (including any applicable taxes and shipping/handling fees).

Taxes
Canadian customers will be charged HST based on their provincial tax rate. U.S. and international customers are responsible for all taxes and import duties imposed by their respective countries.

Returns and Repairs

  • All MIMO heritage jewelry pieces are meticulously handcrafted by our team members, with the utmost care and dedication. Your satisfaction is very important to us. If you are not completely satisfied, please refer to the following guidelines:
  • If you find any quality issues with items purchased online, please contact us immediately for a return or refund.
  • We accept returns or exchanges for items that are damaged in their original, unused condition. To be eligible, you must provide video evidence within one day of receiving the item, and return shipping costs will be deducted from your refund.
  • We do not accept returns for reasons unrelated to product quality.
  • Please note that all our products are handmade, so there may be slight thread marks or other minor imperfections. Perfectionists or those concerned with such details should refrain from purchasing.
  • All customized items and discounted/promotional products are final sale and are not eligible for returns or exchanges—this includes all items purchased with a discount code [unless there is a quality issue].

Returns & Exchanges - Shipping
If you need to return an item, please send all items to:
Recipient: Customer Returns -
Name: Mimo
Address: Building 8, Lanchuang Smart Mansion, Lihu Avenue, Binhu District, Wuxi, Jiangsu, China
Contact: 18325701066 / zxiao1066@gmail.com
Postal Code: 214026

Please ensure that your order number is included inside the return package.

  • For your safety, place the item back in its original box, secure the packaging, and use a trackable shipping service. We are not responsible for items lost or damaged during return shipping.
  • All shipping costs related to returns are the responsibility of the customer.
  • Once received, your refund will be processed within 5 business days through your original payment method (minus the original shipping costs if applicable).

For any inquiries, please email us here.

Materials
MIMO heritage crafts are handmade from premium silk, tarnish-resistant brass, eco-friendly paper, and hair sticks made from ebony wood, natural bamboo, and tarnish-resistant surgical stainless steel. All earring and brooch posts are made of surgical stainless steel. Our metals are nickel-free and hypoallergenic, making them suitable for most people.

To protect your jewelry, store it in its packaging when not in use. Avoid contact with water, oil, fire, and abrasion. When wearing, please handle the main components [ebony wood, natural bamboo, and tarnish-resistant surgical stainless steel] with care. When not in use, be sure to store it in a jewelry box or dust-proof jewelry bag. Every piece is meticulously designed and handcrafted, so please take good care of it.