Privacy Policy

Privacy Policy

This Privacy Policy describes how MIMO (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from mimoartisan.com (the "Site") or otherwise communicate with us (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.

Changes to This Privacy Policy We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date and take any other steps required by applicable law.

How We Collect and Use Your Personal Information To provide the Services, we collect and have collected over the past 12 months personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us.

In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.

What Personal Information We Collect The types of personal information we obtain about you depends on how you interact with our Site and use our Services. When we use the term "personal information", we are referring to information that identifies, relates to, describes or can be associated with you. The following sections describe the categories and specific types of personal information we collect.

Information We Collect Directly from You Information that you directly submit to us through our Services may include:

  • Basic contact details including your name, address, phone number, email.

  • Order information including your name, billing address, shipping address, payment confirmation, email address, phone number.

  • Account information including your username, password, security questions.

  • Shopping information including the items you view, put in your cart or add to your wishlist.

  • Customer support information including the information you choose to include in communications with us.

Some features of the Services may require you to directly provide us with certain information about yourself. You may elect not to provide this information, but doing so may prevent you from using or accessing these features.

Information We Collect through Cookies We also automatically collect certain information about your interaction with the Services ("Usage Data"). To do this, we may use cookies, pixels and similar technologies ("Cookies"). Usage Data may include device information, browser information, network connection, IP address, and other interaction data.

For more information about the Cookies we use related to powering our store with Shopify, see: https://www.shopify.com/legal/cookies.

Information We Obtain from Third Parties We may obtain information about you from third parties, including vendors and service providers who collect information on our behalf such as:

  • Companies who support our Site and Services (e.g., Shopify).

  • Payment processors to process your payments.

  • Analytics and advertising partners.

We treat any information obtained from third parties in accordance with this Privacy Policy.

How We Use Your Personal Information

  • Providing Services: Including payments, order processing, account creation, shipping, returns, and reviews.

  • Marketing & Advertising: To send promotional communications and show targeted ads.

  • Security & Fraud Prevention: To detect, investigate, and respond to potential threats.

  • Customer Support: To respond to your inquiries and improve our service.

How We Disclose Personal Information We may disclose personal information to:

  • Service providers (e.g., IT, shipping, payment processing).

  • Business partners and affiliates.

  • Legal and regulatory authorities when required.

  • In the event of business transfers (e.g., mergers).

User Generated Content If you submit content (e.g., reviews) to public areas of the Services, it will be accessible by anyone. We strongly advise you not to include any sensitive personal information in such submissions, as we cannot control how others may use or share that information. We are not responsible for how others use this information.

Third Party Websites and Links We may link to other websites. We are not responsible for their privacy or security practices. You should review their policies.

Children’s Data Our Services are not intended for individuals under the age of 13. We do not knowingly collect personal data from children.

Security and Retention of Your Information We implement reasonable security measures but cannot guarantee perfect security. Retention of personal information depends on factors like legal obligations and service provision.

Your Rights and Choices Depending on your location, you may have rights including:

  • Access, delete, correct, or port your data

  • Restrict processing or withdraw consent

  • Opt-out of marketing communications

  • File complaints with authorities

International Users We may process data outside your home country, including in the U.S. For European users, we rely on appropriate safeguards like Standard Contractual Clauses.

Contact Us If you have any questions about this Privacy Policy or want to exercise your rights, contact us at: Email: mimo@mimoartisan.com